AI request management assistant

Request

A team member or customer describes their need in plain language.

AI Analysis

The category, priority, sentiment, summary and useful information are extracted automatically.

AI Routing

AI selects the appropriate department and team member from the registered team.

AI Response

A professional response is prepared, with an ongoing conversation on the same ticket.

AI Control

Quality score, validation and human intervention decision before automation.

Automation

Once the request has been analyzed, routed and checked, the system can automatically execute the business decision: assign the request, notify the relevant team member, send an approved response or update the status.

Automation executes the decision. It does not mean that the issue is necessarily resolved without human intervention.